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Delivery & Returns

PLEASE NOTE:

There is a natural slight delay on delivery times during December,

If you require 1st class or next day then please call us on 01702 466431.

Delivery Rates:

Up to £10.00: £2.95

£10.00 - £49.99: £3.95

£50.00 - £74.99: £5.95

£75.00+ : FREE DELIVERY


Returns
What is our Returns Policy?

EXCHANGES:
Pauls Discount will be happily exchange items, damaged, faulty or incorrectly ordered/shipped within 28 days from the date of delivery.
Simply return the items and make payment via Cheque/Paypal/Bacs for £3.95, Once we receive the goods we will follow instructions and return them 1st class.

Another option if you live close enough is to exchange them in our shop.

REFUNDS:
If for any reason you are unhappy with an item that you have purchased from us and you require a full refund, you must return it to us in its original condition (unless faulty) within 14 days of delivery for a full refund.

Please note, sale items work slightly differently. These have a 7 day return policy to enable us to process the return and put it back into the sale section before the sale ends.

If you require a replacement item, we suggest that you make a separate order online since this will ensure the fastest delivery time.

To enable us to handle your return as quickly as possible, please follow the simple instructions below:

1. Return the item along with the delivery slip giving the reason for the return. If you do not have the original delivery slip, please send us a note detailing the reason for the return and include your order number. Please also include your email address.

2. Wrap the item securely and address it to the following:

PAULS DISCOUNT
38/40 SOUTHCHURCH ROAD
SOUTHEND ON SEA
ESSEX
SS1 2ND

3. When you are at the Post Office, we recommend the following procedure:

(a) for returning goods with a value less than £100: Post standard 1st Class and obtain a proof of posting receipt from your Post Office. Keep it in a safe place as we cannot be held responsible for items that fail to reach us without a proof of posting receipt.

(b) for returning goods with a value more than £100: Post Special Delivery and obtain a validated proof of posting certificate from your Post Office. Keep it in a safe place as we cannot be held responsible for items that fail to reach us without a proof of posting certificate. Please check with the Post Office that you are using the correct service for the total value of your returning items.

4. We will notify you via e-mail when we have processed your return and refunded your money. This may take up to 10 working days from receipt of the returned item.

I would like to cancel my order. What do I need to do?
If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product ordered in your shopping basket.

If you have submitted your order and received your confirmation email from Pauls Discount.co.uk, you can still cancel your order provided that it has not yet been packaged up and is ready to be shipped to you.

If you have received your despatch confirmation email from us this means your parcel is already on its way to you and it is too late to cancel it.